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All FAQs (Helpie FAQ)

Sample of All FAQs (Helpie FAQ)

Helpie FAQ

  • All uploaded media and transcription results are encrypted and securely stored on AWS cloud infrastructure, and are permanently deleted if you remove them.
  • That charge isn’t real; it’s a pre-authorization to verify your payment method. If you cancel within the trial period, it will be voided, and no actual charge will be incurred.
  • Yes, you can cancel at any time via the cancellation page. If you cancel during the 7-day free trial, no charges will be applied.
  • Clipto AI provides unlimited usage, allowing uploads up to 6GB or 6 hours per file, regardless of plan type.
  • Through features like custom responses and escalation paths, businesses can tailor the chatbot's behavior to align with their specific needs.

  • Users have access to an analytics dashboard, training materials, and customer support to optimize chatbot performance.

  • No, ChatSimple offers a no-code setup, allowing users to implement the chatbot without any programming knowledge.

  • It uses natural language processing (NLP) and machine learning to understand and respond to customer inquiries, simulating human-like conversations.
  • While Pictory offers a variety of AI voices, users note that premium voices are more natural and lifelike. However, some standard voices still sound robotic, and tone or emotional depth customization is limited.
  • Users report that Pictory’s AI can misinterpret context when matching visuals to scripts—leading to clips that are off-topic or irrelevant. This usually requires manually swapping a few scenes to maintain relevance.
  • No, Pictory AI doesn’t provide a native mobile app for iOS or Android. Instead, it runs as a web-based platform accessible through browsers like Chrome or Safari on both desktop and mobile devices.

  • Yes. WhisperTranscribe follows strict data privacy standards. Your files are processed securely and not used to train any AI models, ensuring confidentiality and peace of mind.

  • Absolutely. It offers a Pay-As-You-Go model, so you can upload files and pay only for what you use, with no commitment needed. This is great for occasional users or freelancers.

  • Yes, it supports over 90 languages for transcription and can even translate between languages. This makes it ideal for international teams, multilingual podcasts, or creators with a global audience.

  • WhisperTranscribe is powered by OpenAI’s Whisper model, which is known for its state-of-the-art accuracy — especially in understanding different accents, background noise, and natural speech. Many users report over 90% accuracy in most conditions, even without manual editing.

  • Sonix supports transcription in over 53 languages and translation into 40+ languages. For better accuracy with bilingual recordings, it’s recommended to upload the same file twice with different language settings. Its speaker diarization tool identifies and labels separate speakers, though results depend on audio clarity and microphone setup  
  • Yes. Sonix operates a fully automated transcription system; no human views your media unless you explicitly consent. They use AES‑256 encryption at rest, TLS during transit, and maintain SOC 2 Type II certification to ensure enterprise-grade security and compliance  
  • AI Analysis is an add-on available on Premium plans. For approximately $5 per month, you receive 20 hours of access to tools that generate summaries, chapters, sentiment detection, topic and entity extraction, and custom prompt responses  
  • Sonix offers a 30-minute complimentary trial, you don’t need a credit card to start. Your transcription privileges end once the 30 minutes are used up or the trial period ends. Sonix sends a reminder email shortly before your trial expires, but you won't be charged automatically unless you choose to upgrade  
  • The AI Coach offers 30 messages/hour in Basic mode. Upgrade to Boost+ or Max for unlimited AI chat, real-time channel audits, and personalized content suggestions
  • No. While the mobile app and extension cover essentials, bulk editing, real-time SEO scores, and full analytics are only available on desktop via the browser extension
  • You can cancel before the next billing cycle via the dashboard or app (web, PayPal, App Store, Google Play). However, refunds aren’t guaranteed—auto-renewals may not be refunded unless escalated. Some users report needing to reference consumer rights for success 
  • VidIQ provides useful relative keyword trends, but low-volume keywords (e.g., under 5–10k searches/month) may be inaccurate or exaggerated, according to experienced creators
  • Yes. VidIQ uses the official YouTube API and only accesses your channel data. It doesn’t breach YouTube TOS and has been a trusted partner since its YouTube certification in 2013
  • No, Klap currently lacks dedicated team collaboration features, which may be a limitation for teams working on joint projects.

  • Yes, with a paid plan, you can download the clips in various formats and resolutions, including 4K, suitable for different social media platforms.

  • Yes, Klap provides customization features, including branding elements like logos, fonts, and colors, allowing you to tailor clips to your brand's identity.
  • Yes, Klap supports auto-generated captions in over 50 languages, including Arabic, Swahili, and Somali, making it ideal for a global audience.
  • No, Klap works best with videos that include speaking, like podcasts, interviews, and educational content. It may not perform optimally with fast-paced or non-verbal videos.
  • Yes, Klap offers a limited free trial that allows you to generate one video. However, the free version has restrictions, such as a 10-minute video cap and no download options. To access full features, a paid subscription is required.
  • Any images or videos you generate are considered public domain, meaning you own the output and can use it commercially as long as you follow Remaker’s content policy.
  • Yes. Payments are safely processed via Stripe (bank-level security). The platform also maintains privacy by automatically deleting uploaded and generated images within 24–48 hours.

  • Definitely. Remaker AI works directly in your browser on Windows, Mac, iOS, and Android(on browser), no dedicated app needed.

  • Yes! New users get free trial credits to test features without watermarks. Once you're ready for more, you can purchase credits; there are no monthly subscriptions, just a one-time credit purchase. VIP perks kick in when you buy credits.

  • Yes, Miocreate allows content created with its tools to be used for commercial purposes, such as marketing, branding, or social media campaigns. Always ensure you have the necessary rights for any source materials you upload.

  • Absolutely. Miocreate processes content via encrypted servers and does not store facial data after processing is complete. The platform also adheres to privacy standards, including user age verification and optional data deletion requests within 72 hours
  • Miocreate accepts images in JPG, PNG, WEBP formats, and video files such as MP4, MOV, M4V, and WEBM. It supports videos up to 500 MB or 120 minutes in length per use
  • Yes, Miocreate offers a free tier with daily credit allowances to try essential features like face swaps and voice cloning. To access premium features, HD outputs, and remove watermarks, a paid plan with credits is required
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